Shipping

[cs_content][cs_element_section _id="1" ][cs_element_layout_row _id="2" ][cs_element_layout_column _id="3" ][cs_element_nav_inline _id="4" ][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id="5" ][cs_element_layout_row _id="6" ][cs_element_layout_column _id="7" ][cs_element_headline _id="8" ][cs_content_seo]SHIPPING\n\n[/cs_content_seo][cs_element_text _id="9" ][cs_content_seo]Thank you for visiting and shopping at KombuchaWOW. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time All orders made before 11AM are processed within 24 hours. Orders are not shipped or delivered on Sundays or holidays.   If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.   Destination Shipment method Estimated delivery time Shipment cost Phuket KombuchaWOW 0-1 business days Free Southern Thailand Nim Express 1 – 3 business days THB100 per Kilogram Rest Of Thailand Nim Express / SCG 1 - 4 business days THB110 per Kilogram Delivery delays can occasionally occur outside of our control. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes KombuchaWOW is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) Damages KombuchaWOW is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us on 091 823 5757 or nate@kombuchawow.com so we can file a claim on your behalf to the carrier.   Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy We do not ship Internationally at this current time. Returns Policy   We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to work with you to rectify the issue. We do not accept returns due to the perishable nature of our product, however we will work with you to rectify the issue you’re having. If we cannot rectify with you, we can refund you your total order amount back to the original credit card you used, or via bank transfer to the same account used to purchase.   Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.  \n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][/cs_content]