KOMBUCHAWOW REFUNDS AND RETURNS POLICY

Sometimes things goes wrong. KombuchaWOW! always wants you to have a "WOW" experience when drinking our products, and in those rare times when you want a refund or to return an item to us - well, this policy is for you. RETURNS   

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

HOW LONG DOES DELIVERY TAKE?

All orders are shipped within 3 business days.  If your order hasn’t arrived in the estimated delivery times, please contact us via email [email protected] or call us on 0918235757. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I'VE ENTERED THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped AND your order was made via a credit card, you will be assessed a THB200 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. Invalid Reasons:

1. Buyer no longer wants the items - this is the most common example which we cannot honour if we want to continue offering great value at KombuchaWOW. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

EXCHANGE OR REFUND CHECKLIST

Please check below to ensure you follow the checklist so we can help speed up your claim for any exchange or refund due in relation to your order with us.